Initially, please verify your network connection, restart both your router and device, and attempt to reconnect.

Subsequently, if your network connection remains stable, assess whether your account is concurrently in use on other devices, as it allows simultaneous viewing on multiple devices.

Kindly utilize the speed test server provided below to assess your internet connection. It is recommended to conduct multiple tests at different times throughout the day for a comprehensive understanding of your overall internet speed. Please note that a stable minimum speed of 16 Mbps is required for optimal performance.

Speed Test Link: https://www.speedtest.net/

Buffering may occur due to low internet speed or high internet traffic.

Cause: The primary reason for buffering is often a slow internet connection, which can be attributed to low speed or excessive bandwidth usage by other users in your household.

If multiple users are active, consider disconnecting them and trying again. Another factor is the use of Wi-Fi, which may not be optimal for uninterrupted TV watching.

Resolution: For a smoother experience, connect directly to your router using a LAN (Ethernet) cable or a power-line adapter. If this isn’t feasible, try relocating the box closer to the router. Adjust your Wi-Fi channel to minimize interference with nearby devices. In case of buffering, press “pause” for 10-15 seconds and then resume, often resolving the need for buffering.